Employee Experience Specialist

IT BY DESIGN; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

IT BY DESIGN is seeking an Employee Experience Specialist who is passionate about people, culture, and guiding the employee journey from offer to growth. In this role you’ll own employee engagement, onboarding, and HR operations to ensure new hires feel welcomed, supported, connected, and equipped to succeed.

You’ll coordinate onboarding activities, manage 201 files, and provide timely HR support, while partnering with leaders to strengthen the workplace experience and retention.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
• 3–5 years of hands-on HR experience, ideally with engagement, onboarding, and HR operations.
• Experience managing 201 files and employee lifecycle processes.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Plan and coordinate employee engagement activities, initiatives, and programs that build connection and culture.
• Own the onboarding journey from pre-boarding to successful integration and Day 1 readiness.
• Maintain accurate 201 employee files and HR records throughout the lifecycle.
• Provide timely HR support and resolve employee requests and concerns.
• Support performance review and employee development processes and programs.
• Escalate complex employee relations matters confidentially.

Skills

Employee Engagement

Onboarding

HR Operations

People & Culture

Communication

Organizational Skills

Relationship Building

Education

Bachelor's degree in HR/Business Administration/Psychology

Tools

HRIS

Job description

Help us create an employee experience people remember.

We’re looking for an Employee Experience Specialist who is passionate about people, culture, and creating a smooth employee journey from the moment someone accepts an offer to their growth and experience within the organization.

In this role, you’ll be at the center of our employee engagement, onboarding, and HR operations, making sure our people feel welcomed, supported, connected, and equipped to succeed.

This is a hands‑on role for someone who enjoys working with people, coordinating experiences and initiatives, keeping HR processes organized, and finding ways to make the employee journey better.

What You’ll Own

Employee Engagement & Experience

• Plan and coordinate employee engagement activities, initiatives, and programs that build connection, morale, and a strong workplace culture.
• Gather employee feedback and identify opportunities to improve the employee experience.
• Partner with HR and business leaders on people and culture initiatives.
• Help create meaningful employee touchpoints throughout the employee lifecycle.
• Monitor engagement feedback and identify trends and opportunities for improvement.

End-to-End Onboarding

• Own the onboarding journey from pre-boarding through successful integration into the organization.
• Coordinate pre-employment requirements, documentation, orientation, onboarding sessions, and Day 1 activities.
• Ensure new hires have the information, resources, access, and support they need to start strong.
• Conduct onboarding check-ins and use feedback to continuously improve the new-hire experience.
• Support employee movements, transfers, promotions, and other key employee lifecycle activities.
• Coordinate offboarding and exit interviews and help identify insights that can improve employee retention.

HR Operations & 201 Files

• Maintain accurate and complete 201 employee files and HR records throughout the employee lifecycle.
• Ensure employee documentation is collected, organized, updated, and properly maintained.
• Follow up on missing or incomplete employee requirements.
• Maintain confidentiality and integrity of employee information.
• Support HR reporting, audits, and documentation requirements.

Employee Support

• Serve as a trusted point of contact for employees regarding HR processes, policies, benefits, documentation, and workplace concerns.
• Provide timely and employee-focused HR support.
• Coordinate with relevant teams to resolve employee requests and concerns.
• Support attendance, leave, employee records, and other day‑to‑day HR processes.
• Prepare HR reports and maintain accurate employee data.

Performance & HR Support

• Support performance review and employee development processes.
• Assist HR leadership with employee concerns, grievances, and workplace matters.
• Support the implementation and communication of HR policies and programs.
• Escalate complex employee relations matters appropriately and confidentially.

What We’re Looking For

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• 3–5 years of hands‑on HR experience, ideally with exposure to employee engagement, onboarding, employee experience, and HR operations.
• Experience managing employee lifecycle processes and 201 files.
• Strong experience coordinating onboarding and employee documentation.
• Experience organizing employee engagement activities or people‑focused initiatives.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with employees and stakeholders.
• Strong ownership and ability to manage multiple priorities.
• High level of discretion when handling confidential employee information.
• Comfortable working independently in a fast‑paced environment.

Ready to Make an Impact?

If you’re an HR professional who enjoys building connections, creating better employee experiences, and making onboarding more than just paperwork, we’d love to hear from you.

Join us and help create an employee experience that makes people want to stay, grow, and thrive.