People Project Manager

Payreto Services Inc.; Makati; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive Salary Packages

Professional Development Opportunities

Hybrid Work Setup

Equipment Provided

Day 1 HMO

Life Insurance

Job summary

Payreto Services Inc. in Makati, Metro Manila, is seeking a People Project Manager to lead HR-related projects, including system implementations, process improvements, and compliance initiatives. You will drive cross-functional collaboration and ensure projects are delivered on time and within scope.

The role focuses on HR operations and service delivery, standardizing processes, and enabling automation. You will monitor performance, report insights to leadership, and build playbooks to sustain

Qualifications

• Bachelor’s Degree in Psychology, Behavioral Science, HRM, or related field.
• 3–5 years in HR operations, employee experience, or project management.
• Experience with employee-facing programs or HR service delivery preferred.
• Proven ability to manage end-to-end HR and People Support initiatives.
• Experience in workplace support, engagement programs, or administrative processes.

Responsibilities

• Lead HR process improvements, onboarding/offboarding, and support channels.
• Identify inefficiencies and implement scalable solutions.
• Coordinate with HR, Finance, IT, and Operations on projects.
• Track progress, measure service metrics, and report to leadership.
• Develop SOPs, templates, and playbooks for recurring HR ops.
• Assist with capability-building and team guidance.

Skills

Project Management

HR Operations

Process Improvement

Data Analysis

Systems & Tools

Cross-functional

Leadership

Strategic Thinking

Problem-Solving

Adaptability

People Focus

Education

Bachelor’s Degree in Psychology/HR/Business

Tools

HR Systems

Ticketing Tools

Workflow Automation

Job description

WHAT WE OFFER

• Competitive Salary Packages
• Professional Development Opportunities
• Hybrid Work Setup
• Equipment Provided
• Day 1 HMO
• Life Insurance

POSITION OVERVIEW

The People Project Manager is responsible for leading and delivering strategic internal and external HR-related projects, including system implementations, process improvements, compliance initiatives, and client-facing solutions. The role ensures that all projects are executed efficiently, within scope and timeline, and aligned with organizational goals by applying structured project management methodologies, driving cross-functional collaboration, and delivering measurable business impact.

WHAT WILL YOU DO?

HR OPERATIONS & PROCESS IMPROVEMENT

• Lead initiatives focused on improving HR processes, workflows, and service delivery models (e.g., onboarding, offboarding, internal requests, support channels).
• Identify inefficiencies in People Support operations and implement scalable, sustainable solutions.
• Standardize processes through development and implementation of SOPs, workflows, and service guidelines.
• Support automation and system enhancement initiatives to improve turnaround times and service quality.

RISK & ISSUE MANAGEMENT

• Identify and assess risks across internal and external projects.
• Develop and implement contingency plans to minimize disruptions.
• Manage change requests effectively, balancing scope, time, and resource impacts.

INTERNAL & CROSS-FUNCTIONAL PROJECT DELIVERY

• Coordinate with HR, Finance, IT, and Operations to implement projects impacting workplace support, compliance, and employee services.
• Ensure seamless execution of initiatives that require multi-department collaboration.
• Act as the central point of coordination for People Support–related projects across the organization.
• Drive accountability and alignment among stakeholders to ensure timely delivery.

MONITORING, REPORTING & SERVICE GOVERNANCE

• Track project progress, service performance, and key operational metrics (e.g., turnaround time, resolution rates, engagement levels).
• Prepare and present regular reports on project status, service improvements, and impact to leadership.
• Establish dashboards and tracking mechanisms for People Support initiatives.
• Conduct post-implementation reviews to assess effectiveness and identify improvement opportunities.

PROCESS STANDARDIZATION & CAPABILITY BUILDING

• Apply appropriate project management methodologies (Agile, Waterfall, or Hybrid) depending on initiative needs.
• Drive consistency across People Support initiatives through standardized tools, templates, and frameworks.
• Develop playbooks and knowledge resources for recurring HR operations and employee support processes.
• Support capability building by guiding team members on structured project execution and process improvement.

OTHER DUTIES AS NEEDED

• Perform other HR and project-related tasks as assigned by the VP People.

WHAT SHOULD YOU HAVE?

• Bachelor’s Degree in Psychology, Behavioral Science, Human Resource Management, Business Administration, or any related field.
• At least 3-5 years of experience in HR operations, employee experience, office administration, or project management. Experience in handling employee-facing programs, workplace initiatives, or HR service delivery is highly preferred.
• Project Management: Managing end-to-end HR and People Support initiatives.
• HR Operations & Service Delivery: Experience in workplace support, engagement programs, and administrative processes.
• Process Improvement: Developing SOPs, workflows, and scalable service models.
• Data Analysis & Reporting: Tracking service metrics and generating insights for improvement.
• Systems & Tools: Exposure to HR systems, ticketing tools, or workflow automation is an advantage.
• Cross-functional Coordination: Strong collaboration across HR, Finance, IT, and Operations.
• Leadership & Ownership: Takes accountability for service delivery and project outcomes.
• Strategic Thinking: Aligns People Support initiatives with business and employee needs.
• Problem-Solving: Proactively addresses operational gaps and service issues.
• Adaptability: Manages multiple priorities in a dynamic environment.
• People-Centric Mindset: Focused on improving employee experience and workplace satisfaction