People Services Associate - Bilingual HR Shared Services

Cushman & Wakefield; Taguig; On-site; PHP 360,000 - 540,000; Full time

Job summary

Cushman & Wakefield is seeking an entry-level People Services Advisor based in the Philippines. The role supports North America and focuses on HR inquiries across benefits, payroll, compensation, compliance, ER, IT, talent, HRIS, procurement and accounts payable.

The ideal candidate will handle inquiries in Spanish with English support, provide Tier 1 shared services, and maintain the employee lifecycle per company processes and SLAs.

Qualifications

• Bachelor’s degree preferred.
• Minimum B2 level Spanish.
• 2+ years of professional experience handling sensitive employment information.
• Experience with Workday preferred.
• Strong customer service skills.

Responsibilities

• Serve as front-line point of contact for employee inquiries across Benefits, Payroll, Compensation, Regulatory & Compliance, ER, IT, TA, TM, HRIS, Procurement and Accounts Payable.
• Coordinate and maintain full employee lifecycle within standard processes and platforms.
• Prioritize Spanish inquiries while supporting English-speaking employees.
• Provide high-level customer service to internal and external clients across all levels and business lines, including calls, chats, and HR tickets within SLA.

Skills

B2 Spanish

Customer service

Workday (preferred)

Education

Bachelor’s degree (preferred)

Tools

Workday HRIS

Job description

Cushman & Wakefield is seeking an entry-level People Services Advisor based in the Philippines. The role supports North America and focuses on HR inquiries across benefits, payroll, compensation, compliance, ER, IT, talent, HRIS, procurement and accounts payable.

The ideal candidate will handle inquiries in Spanish with English support, provide Tier 1 shared services, and maintain the employee lifecycle per company processes and SLAs.