People Services Advisor

Inchcape Philippines; Metro Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Employee discounts

Job summary

Inchcape Philippines is hiring a People Services Advisor to support the employee lifecycle, focusing on onboarding, changes, and inquiries. This entry-level role offers exposure to HR processes within a regional finance services team and a hybrid work setup in Manila.

You will respond to routine inquiries, handle case records, and help maintain data accuracy across HR systems while learning employment legislation and People Services processes.

Qualifications

• Bachelor’s degree in human resources, business administration, psychology, or related field.
• No prior HR experience required; up to 1 year in admin/CS/HR support considered an advantage.
• Proficiency in Outlook, Word, Excel and MS Office suite.

Responsibilities

• Provide first-level People Services support and respond to routine inquiries.
• Process onboarding, changes, and offboarding transactions.
• Manage and update case records in the ticketing system.
• Maintain data accuracy and confidentiality in HR systems.
• Assist with HR administration, reporting, and activities.

Skills

Bachelor's degree required

Customer service

Strong communication

Organizational skills

Willingness to learn

Education

Bachelor’s degree in HR, Business Admin, Psychology

Tools

Microsoft Office

Job description

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Philippines, part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore, that will take us, and your progression, to the next level.

Our Regional Team within the Finance Global Business Services is seeking a People Services Advisor to join our team. In this entry-level position, you will provide administrative and first-line support across the employee lifecycle, primarily supporting the Philippines while also assisting other APAC markets as required. You will play an important role in delivering a positive employee experience by responding to routine employee inquiries, processing transactions accurately, and supporting People Services activities in line with established processes and service standards. This position provides an excellent opportunity to build a career in Human Resources within a collaborative and fast-paced regional environment.

What you’ll do

• Provide first-level People Services support – respond to routine employee and manager inquiries through various intake channels and provide timely, customer-focused assistance.
• Process employee lifecycle transactions – accurately process onboarding, employee changes, and offboarding activities in accordance with established procedures and service level agreements.
• Manage and maintain employee requests – review documentation, create and update case records in the ticketing system, follow up on open requests, and ensure cases are appropriately resolved and closed.
• Maintain data accuracy and confidentiality – ensure employee information is accurately maintained in HR systems while handling sensitive employee data with appropriate confidentiality.
• Support HR administration and reporting – assist with document preparation, reporting, and other People Services administrative activities as required.
• Collaborate and improve service delivery – work closely with People Services team members and HR colleagues to resolve routine inquiries, develop knowledge of HR processes and systems, and contribute ideas that improve team processes and employee experience.

About you

• Bachelor’s degree in human resources, Business Administration, Psychology, or a related field, with fresh graduates encouraged to apply.
• No prior HR experience required, with up to 1 year of experience in administrative, customer service, shared services, or HR support roles considered an advantage.
• Basic understanding of HR processes and employee lifecycle activities, with a willingness to learn employment legislation, HR policies, and People Services processes.
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
• Strong customer service orientation, organizational and time management skills, with excellent attention to detail.
• Strong verbal and written communication skills, with the ability to build positive working relationships with colleagues and stakeholders.
• Ability to follow established procedures and manage multiple tasks in a fast-paced environment while handling confidential information with discretion.
• Exposure to HR systems, ticketing systems, or shared services environments is an advantage but not required.
• Proactive and willing to learn, with a commitment to continuous professional development.
• Willingness to work in a hybrid arrangement, Monday to Friday, 8:00 AM–5:00 PM (Manila Time).

We offer you

• Benefit from clear career paths, continuous learning opportunities
• Access comprehensive health and life insurance
• Enjoy exclusive colleague perks, including discounts on vehicle purchases and more

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com