People & Partnerships Lead for Client Operations

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

MicroSourcing is seeking a People and Partnership Team Leader in Libis, Quezon City. This onsite role manages client relationships, oversees offshore team operations, and drives growth with strong leadership and service excellence.

The ideal candidate has a Bachelor’s degree and 1–2 years of supervisory experience, excellent English communication, and MS Office proficiency. Willingness to cover shifts and work under pressure is required.

Qualifications

• Bachelor’s degree; graduate studies are an advantage.
• 1–2 years of experience leading a team.
• Excellent verbal and written English communication.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to work under pressure, meet deadlines and deliver customer service.
• Willing to cover different shifts and work independently.
• Strong client-facing and teamwork abilities.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Implement and monitor KPIs set by the client or MicroSourcing.
• Monitor team performance and provide coaching.
• Track daily attendance and schedule adherence.
• Handle client and staff complaints and queries.
• Provide day-to-day operational support and reporting.
• Disseminate policy updates and company events to staff.
• Prepare schedules for outsourced staff in coordination with the client.

Skills

Communication skills

MS Office proficiency

Team leadership

Written communication

Education

Bachelor’s degree

Graduate studies an advantage

Tools

MS Office Suite

Job description

MicroSourcing is seeking a People and Partnership Team Leader in Libis, Quezon City. This onsite role manages client relationships, oversees offshore team operations, and drives growth with strong leadership and service excellence.

The ideal candidate has a Bachelor’s degree and 1–2 years of supervisory experience, excellent English communication, and MS Office proficiency. Willingness to cover shifts and work under pressure is required.