People & Partnerships Account Manager

MicroSourcing; Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

MicroSourcing in Ortigas is seeking a People and Partnership Account Manager (Team Lead) to oversee the operation of assigned client accounts and ensure high quality service delivery. You will be the primary liaison among Microsourcing departments and clients, helping set up Philippine operations and drive growth.

The role requires a Bachelor's degree, leadership experience, strong English communication, and the ability to manage KPIs, attendance, and staff issues across offshore teams.

Qualifications

• Bachelor's degree holder; graduate studies an advantage.
• At least 1 year experience managing a team as lead or supervisor.
• Excellent verbal and written communication with internal and external customers.
• Excellent written and verbal communication in English.

Responsibilities

• Regularly coordinate with the client regarding offshore team status.
• Implement and monitor client or Microsourcing KPIs.
• Monitor the team’s performance.
• Conduct coaching sessions and issue corrective actions.
• Track daily attendance and ensure adherence to policies.
• Handle client and staff queries and provide operational support.
• Report to the Operations Manager and VP of Operations.
• Create and maintain schedules for outsourced staff with the client.
• Prepare statistical reports for management decision-making.

Skills

Team leadership

Communication skills

English proficiency

MS Office proficiency

Adaptability & teamwork

Education

Bachelor's degree

Graduate studies an advantage

Tools

MS Office Suite

Job description

Position

People and Partnership Account Manager (Team Lead)

Location

Ortigas

Work setup & shift

Onsite / Nightshift / Dayshift

Role Overview

The People and Partnership Account Manager is responsible for overseeing the operation of the assigned clients and ensuring the quality delivery of Microsourcing services. The P&P AM is the main point of contact of the client in dealing with all Microsourcing Departments and services. P's AM assists clients in setting up their Philippines operations and drives growth within client operations.

Education And/or Work Experience Requirements

• Graduate of any Bachelor’s degree; graduate studies an advantage
• At least 1 year experience managing a team as a lead or supervisor
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel, Outlook, and PowerPoint)
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and exemplary customer service
• Excellent written and verbal communication skills in English
• Willing and able to cover other shifts
• Dependable to be at work during assigned shifts and to complete work as expected
• Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues
• Ability to work independently

Key Responsibilities And Accountabilities

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or Microsourcing
• Monitor the team’s performance
• Conduct coaching sessions and issue corrective actions
• Monitor and track daily attendance
• Implement policies, deadlines, and standards set by the client
• Handle complaints and queries from all staff
• Provide day-to-day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and VP of Operations
• Disseminate information to employees, such as updates on policies and company events
• Create, maintain, and administer schedules for outsourced staff, in coordination with the client
• Prepare and maintain statistical reports used in management decision-making (attendance reports, schedule adherence, trends, etc.)
• Develop reports/processes that increase the offshore project’s ability to effectively and accurately plan acceptable performance results
• Other details of the job will be provided by the immediate superior and may vary in scope depending on prevailing project undertakings