People Operations (Philippines)

Qoala; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Qoala is seeking a detail-oriented HR Generalist (Associate Level) to support day-to-day HR operations in Manila. The role focuses on payroll processing, employee administration, reimbursements, and coordination with outsourced vendors to ensure compliant HR processes.

Responsibilities include payroll in coordination with finance, maintaining HR records, onboarding/offboarding, and liaising with vendors and government portals.

Qualifications

• Bachelor’s degree in HR, business administration, or related field.
• Min. 3 years HR experience, preferably with payroll and employee services in the Philippines.
• Familiarity with labor laws and statutory compliance (SSS, PhilHealth, Pag-IBIG, BIR).
• Experience with HRIS or payroll systems and government portals.
• Strong attention to detail, organizational skills, and high integrity.
• Good communication skills and ability to handle sensitive employee information confidentially.

Responsibilities

• Process monthly payroll in coordination with finance and external payroll vendors.
• Manage employee reimbursements and timely disbursement.
• Maintain and update employee files, contracts, and personal data.
• Handle onboarding and offboarding processes and related documentation.
• Manage records for timekeeping, leaves, and absences.
• Issue HR letters such as employment verification and monitor vendor SLAs.
• Support audits and compliance reviews related to HR services.
• Assist in rolling out HR policies and employee communications.

Skills

Payroll processing

Employee administration

Attention to detail

Communication skills

Confidentiality

Labor law familiarity

Education

Bachelor’s degree in Human Resources

Tools

HRIS

Payroll systems

Government portals (SSS, PhilHealth, Pag-IBIG, BIR)

Job description

We are looking for a detail-oriented and proactive HR Generalist (Associate Level) to support our day-to-day HR operations. The ideal candidate will be responsible for a wide range of HR administrative duties, with a primary focus on payroll processing, employee administration, reimbursements , and coordination with outsourced vendors . This role is crucial in ensuring smooth HR processes and compliance with company policies and Philippine labor regulations.

Responsibilities

1. Payroll & Reimbursement

Prepare and process monthly payroll in coordination with finance and external payroll vendors.

Ensure accurate calculation of salary, benefits, deductions, and statutory contributions.

Handle compliance and regular submissions for all government-mandated benefits including:

SSS (Social Security System)

PhilHealth (Philippine Health Insurance Corporation)

Maintain and update all required government portals related to payroll (e.g., My.SSS, PhilHealth, Pag-IBIG online and other relevant mandatory portals).

Manage employee reimbursements and coordinate timely disbursement.

Maintain payroll records, report and support audit and government reporting requirements.

2. Employee Administration

Maintain and update employee files (digital and physical), contracts, and personal data.

Handle onboarding and offboarding processes and related documentation.

Manage employee records for timekeeping, leaves, and absences.

Support with issuance of HR letters such as employment verification.

Monitor and compile reports and data from outsourced partners (headcount, payroll and invoice reconciliation)

Ensure vendor SLA compliance and data accuracy.

Support audits and internal reviews related to external HR services.

4. General HR Support

Assist in rolling out HR policies and employee communication.

Assist in several office expenses, employee reimbursement tracker, and business trip coordination.

Support HR initiatives, events, and ad hoc tasks as required.

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field.

Min. 3 years of HR experience, preferably with exposure to payroll and employee services in the Philippines.

Familiarity with labor laws and statutory compliance (SSS, PhilHealth, Pag-IBIG, BIR).

Experience with HRIS or payroll systems and government portals.

Strong attention to detail, organizational skills, and high integrity.

Good communication skills and ability to handle sensitive employee information confidentially

Working Conditions

Office-based role with occasional coordination with vendors or government agencies.

May require flexibility during payroll cutoffs or compliance deadlines.