Payroll Coordinator I: Client Services & Compliance

adpinternalcareers; Makati; On-site; PHP 480,000 - 600,000; Full time

Job summary

adpinternalcareers in Metro Manila is seeking a Payroll Specialist responsible for end-to-end payroll processing, remittances and primary audit for diverse clients. You will coordinate data with Shared Services and ensure timely payroll runs, while maintaining accurate client profiles and employee records.

You will respond to inquiries via phone and email, log issues in Case Management, plan client calls, balance year-end payrolls and remit third-party payments.

Qualifications

• Bachelors degree in Business or equivalent education is preferred.
• 1-2 years of experience in client service or systems integration environments.

Responsibilities

• Responsible for end-to-end payroll processing, remittances & primary audit function for multiple clients with varying payroll complexity.
• Coordinate data with Shared Services and schedule client payrolls.
• Maintain accurate client profiles and employee records with processing instructions.
• Respond to client inquiries via phone/email delivering high-level customer service within timelines.
• Record issues in Case Management database and track until resolution.
• Plan client conference calls, execute requests, and create/maintain action logs with team.
• Create and manage client communications; serve as first escalation point for clients.
• Balance payrolls per COS year-end calendar and remit third-party payments on due dates.
• Utilize internal tools and processes to ensure payroll compliance and productivity, suggest improvements.
• Maintain PCP designation and attend required training; support New Client Integration transitions.

Skills

Client service

Communication

Team collaboration

Problem solving

Decision making

Education

Bachelor's degree in Business or equivalent

Job description

adpinternalcareers in Metro Manila is seeking a Payroll Specialist responsible for end-to-end payroll processing, remittances and primary audit for diverse clients. You will coordinate data with Shared Services and ensure timely payroll runs, while maintaining accurate client profiles and employee records.

You will respond to inquiries via phone and email, log issues in Case Management, plan client calls, balance year-end payrolls and remit third-party payments.