Payroll Coordinator I: Client Services & Payroll Scheduling

ADP; Makati; On-site; PHP 350,000 - 650,000; Full time

Job summary

ADP is seeking a payroll professional in Manila to manage end-to-end processing for multiple clients. You will coordinate data with the Shared Services team, run payrolls on schedule, and maintain accurate client records.

Responsibilities include responding to inquiries, tracking issues, and actively contributing to process improvements. The role emphasizes collaboration with Payroll Specialists and the Service Manager, with opportunities to advance PCP designation and participate in client

Qualifications

• Bachelor's degree in Business or equivalent preferred.
• 1–2 years in client service or systems integration environment.
• Strong written and verbal communication skills.
• Excellent decision making and leadership skills.
• Strong collaboration and relationship building skills.
• Excellent service and results orientation, analytical and problem solving skills.
• You can work overtime hours during peak seasons.

Responsibilities

• End-to-end payroll processing for several clients with varying complexity.
• Coordinate incoming payroll data with Shared Services team.
• Schedule and run assigned client payrolls on time.
• Maintain complete client profiles and employee records.
• Respond to client inquiries by phone and email with high service levels.
• Log issues and requests in Case Management system; track until resolution.
• Plan, participate in client calls; create action plans and log issues.
• Escalate issues; manage client communications and requests.
• Balance payrolls per COS calendar; remit Third Party Remittances by due dates.
• Utilize internal tools; seek process improvements and streamlining.
• Pursue PCP designation; support transition of new clients.
• Provide weekly status updates to clients as appropriate.

Skills

Client service

Written and verbal communication

Decision making & leadership

Collaboration & relationship building

Analytical & problem solving

Education

Bachelor's degree in Business or equivalent

Job description

ADP is seeking a payroll professional in Manila to manage end-to-end processing for multiple clients. You will coordinate data with the Shared Services team, run payrolls on schedule, and maintain accurate client records.

Responsibilities include responding to inquiries, tracking issues, and actively contributing to process improvements. The role emphasizes collaboration with Payroll Specialists and the Service Manager, with opportunities to advance PCP designation and participate in client