Payroll & Benefits Team Leader — Hybrid, Graveyard Shift

Nityo Infotech Inc.; Makati; Hybrid; PHP 669,600 - 892,800; Full time

Job summary

A prominent BPO company in Makati is seeking an experienced Team Leader for Payroll and Benefits Administration. This position requires a background in customer service and payroll management, along with effective leadership skills. The ideal candidate will have 3-5 years of relevant experience and a passion for people development and process improvement. The role offers a hybrid work setup and operates on a graveyard shift.

Qualifications

• Graduate of Business Administration/Management, Accounting, or any related discipline (Highly Preferred).
• 3–5 years of experience in Customer Service, Benefits Administration, Payroll, HR, or related fields (Required / Highly Preferred).
• 2–3 years of SME, Mentor, or Supervisory experience (Required).
• Proven ability to prioritize critical client issues and manage workflow (Required).

Responsibilities

• Lead a team focused on payroll and benefits administration.
• Drive and manage exceptional team performance.
• Ensure service excellence and client satisfaction.

Skills

Customer Service

Payroll Administration

Benefits Administration

Coaching

Conflict Management

Effective Communication

Education

Bachelor's Degree in Business Administration/Management, Accounting, or related

Job description

A prominent BPO company in Makati is seeking an experienced Team Leader for Payroll and Benefits Administration. This position requires a background in customer service and payroll management, along with effective leadership skills. The ideal candidate will have 3-5 years of relevant experience and a passion for people development and process improvement. The role offers a hybrid work setup and operates on a graveyard shift.