Team Lead - Service Center (Hybrid, Graveyard Shift)

Nityo Infotech Inc.; Makati; Hybrid; Full time

Job summary

A leading service provider in Metro Manila is seeking a Service Center Supervisor to manage daily operations and lead a high-performing team. Responsibilities include overseeing associates, managing workflows, and ensuring client satisfaction. Candidates should possess 3-5 years of relevant experience and strong communication and leadership skills. This role offers a hybrid working setup, requiring 3 days on-site and 2 days remote.

Qualifications

• 3-5 years of experience in customer service or related fields.
• 2-3 years of supervisory or mentoring experience.
• Proven proficiency in managing client issues.

Responsibilities

• Oversees day-to-day activities of associates and service level metrics.
• Establishes goals and provides feedback to associates.
• Identifies areas for process improvement and solicits feedback.

Skills

Customer service

Effective communication

Interpersonal skills

Time management

Conflict management

Education

Graduate of business administration/management, accounting or related disciplines

Tools

PC applications

Job description

A leading service provider in Metro Manila is seeking a Service Center Supervisor to manage daily operations and lead a high-performing team. Responsibilities include overseeing associates, managing workflows, and ensuring client satisfaction. Candidates should possess 3-5 years of relevant experience and strong communication and leadership skills. This role offers a hybrid working setup, requiring 3 days on-site and 2 days remote.