Team Leader - BPO (Hybrid Setup)

Nityo Infotech Inc.; Makati; On-site; PHP 669,600 - 892,800; Full time

Job summary

A prominent BPO company in Makati is seeking an experienced Team Leader for Payroll and Benefits Administration. This position requires a background in customer service and payroll management, along with effective leadership skills. The ideal candidate will have 3-5 years of relevant experience and a passion for people development and process improvement. The role offers a hybrid work setup and operates on a graveyard shift.

Qualifications

• Graduate of Business Administration/Management, Accounting, or any related discipline (Highly Preferred).
• 3–5 years of experience in Customer Service, Benefits Administration, Payroll, HR, or related fields (Required / Highly Preferred).
• 2–3 years of SME, Mentor, or Supervisory experience (Required).
• Proven ability to prioritize critical client issues and manage workflow (Required).

Responsibilities

• Lead a team focused on payroll and benefits administration.
• Drive and manage exceptional team performance.
• Ensure service excellence and client satisfaction.

Skills

Customer Service

Payroll Administration

Benefits Administration

Coaching

Conflict Management

Effective Communication

Education

Bachelor's Degree in Business Administration/Management, Accounting, or related

Job description

Team Leader – Payroll and Benefits Administration

Location: 6th Floor, Glorietta 2 Corporate Center, Palm Drive, Ayala Center, Makati City

Work Setup: Hybrid (3 days onsite, 2 days WFH)

Schedule: Monday to Friday | Graveyard Shift

Preferred Industry: BPO Companies

• We are looking for a dedicated and experienced Team Leader with a strong background in payroll, benefits administration, and customer service. This role is ideal for someone with a passion for people development, process improvement, and service excellence.

Qualifications:

• Graduate of Business Administration/Management, Accounting, or any related discipline (Highly Preferred)
• 3–5 years of experience in Customer Service, Benefits Administration, Payroll, HR, or related fields (Required / Highly Preferred)
• 2–3 years of SME, Mentor, or Supervisory experience (Required)
• Proven ability to prioritize critical client issues and manage workflow (Required)
• Proficiency in the use of PC applications (Required)
• Working knowledge of Payroll and Benefits Administration (Highly Preferred)
• Effective oral and written communication skills
• Strong interpersonal, conflict management, and mentoring skills
• Excellent time management, organizational, and planning abilities

Competencies:

• Delivering world‑class service and client satisfaction
• Thriving in a fast‑paced and diverse environment
• Driving and managing exceptional team performance
• Collaborating with internal resources across all levels
• Providing guidance and feedback for continuous development
• Leading by example with high professional standards
• Supporting business goals through strategic alignment
• Communicating effectively across diverse audiences
• Exercising good judgment and sound business decisions

Preferred Experience:

• Strong coaching and talent development background
• Experience in project implementation and management
• Exposure to accounts such as telco, helpdesk, benefits, payroll, and HR administration