Healthcare Operations Lead — Graveyard Shift

Stark Asia Solutions Inc.; Makati; On-site; PHP 1,004,000 - 1,674,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Retirement Plan

Health Insurance (HMO) from day 1

Medical/Dental Reimbursement

Up to 25 Wellness Leaves

Wellness Leave encashment (non-taxable)

Job summary

A healthcare solutions provider in Makati is seeking a skilled operations leader to guide and optimize non-clinical staff workflows. The role requires a valid PHRN license and at least 3 years of leadership experience, ideally within healthcare BPO or telehealth. Key responsibilities include monitoring performance metrics, implementing improvements, and ensuring compliance with hybrid work policies. This position offers extensive benefits, a performance bonus, and the chance to shape effective operational strategies in a collaborative environment.

Qualifications

• Active PHRN license required for employment.
• Minimum of 3 years people management or leadership experience.
• Experience in healthcare BPO, telehealth, or clinical call centers preferred.

Responsibilities

• Lead and optimize operational activities for assigned non-clinical staff.
• Monitor strict turnaround time requirements through analytics.
• Implement operational improvements for reporting and productivity.
• Drive employee performance through coaching and mentorship.
• Manage hybrid work expectations among team members.

Skills

Active PHRN license

Leadership experience

Communication skills

Healthcare BPO experience

Education

Bachelor's degree

Job description

A healthcare solutions provider in Makati is seeking a skilled operations leader to guide and optimize non-clinical staff workflows. The role requires a valid PHRN license and at least 3 years of leadership experience, ideally within healthcare BPO or telehealth. Key responsibilities include monitoring performance metrics, implementing improvements, and ensuring compliance with hybrid work policies. This position offers extensive benefits, a performance bonus, and the chance to shape effective operational strategies in a collaborative environment.