Payments Tech Process Lead

Google Operations Center; Manila; Sur place; PHP 500 000 - 900 000; Plein temps

Avantages offerts par ce poste

Competitive wages and comprehensive健康—

Health care coverage including medical

Résumé du poste

Google Operations Center in Manila seeks a Tech Process Senior Associate - Payments to support payment processing and partner integrations across Google products. You will collaborate with operations, engineering, and finance to document solutions and resolve issues through technical troubleshooting.

Responsibilities include configuring and testing new payment services, monitoring integrations, following runbooks, troubleshooting, and coordinating with cross-functional teams to resolve

Qualifications

• BA/BS degree in a technical discipline or equivalent practical experience.
• Working knowledge of SQL and Linux operating systems.
• At least 1 year of Java programming experience in a source controlled environment.
• Experience building a web application.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate highly technical documents into easily understandable support content.
• Strong communication and collaboration skills.
• Experience working with diverse teams and multiple stakeholders.
• Amenable to work in US shift schedule.

Responsabilités

• Perform necessary configuration and coding to enable and test new payment services.
• Monitor and troubleshoot partner integrations issues.
• Follow documented process flows and playbooks to resolve partner issues.
• Utilize debugging tools to determine root cause, fix or triage partner issues autonomously.
• Track and project manage multiple projects simultaneously for partners autonomously.
• Communicate with multiple cross-functional teams in a clear and effective manner.
• Act as a point of contact to discuss post-launch issues with partners.
• Accurately maintain case management system and record status of work.
• Identify when cases require escalation, and engage with higher support tiers to hand off cases.
• Document new processes and help validate, maintain and update documentation.
• Identify opportunities for process improvements.

Connaissances

SQL

Linux

Java

Web app development

Analytical skills

Technical writing

Communication

Team collaboration

US shift schedule

Formation

BA/BS degree in a technical discipline or equivalent practical experience

Outils

Angular

JavaScript

HTML

XML

Description du poste

Google Operations Center in Manila seeks a Tech Process Senior Associate - Payments to support payment processing and partner integrations across Google products. You will collaborate with operations, engineering, and finance to document solutions and resolve issues through technical troubleshooting.

Responsibilities include configuring and testing new payment services, monitoring integrations, following runbooks, troubleshooting, and coordinating with cross-functional teams to resolve