Senior Tech Process Specialist — Global Customer Support

GOC Philippines, Inc.; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health care package

Family leave policy

Free meals onsite

Job summary

Google Operations Center (GOC) seeks a Tech Process Senior Specialist to bridge frontline support, Product Engineering and CoE. You will own critical technical consults and craft knowledge for beta launches, enabling faster, higher-quality resolutions for Google Ads customers.

You will drive root-cause analysis, develop scalable knowledge content, and train global teams while partnering with Product Managers, Engineering and CoEs to push product improvements across the ecosystem.

Qualifications

• Bachelor’s degree or equivalent practical experience required.
• 6+ years in project/program management, technical consulting, or client-facing roles.
• 4+ years in Ads Product ecosystem or related field.
• Experience with end-to-end Campaign Operations and Performance Diagnostics including real-time optimization.

Responsibilities

• Resolve the most complex technical consults and upskill GOC/partner teams.
• Architect knowledge management framework for Beta launches and new product content.
• Own end-to-end bug reporting lifecycle with Engineering for faster resolutions.
• Lead root-cause analysis to drive long-term product and process improvements.
• Partner with Product Managers, Engineering and CoEs to deliver strategic insights.

Skills

Project/Program Management

Technical Consulting

Cross-functional liaison

Root Cause Analysis

Knowledge management

Communication

Training & enablement

Education

Bachelor’s degree or equivalent practical experience

Tools

SQL

PLX

Job description

Google Operations Center (GOC) seeks a Tech Process Senior Specialist to bridge frontline support, Product Engineering and CoE. You will own critical technical consults and craft knowledge for beta launches, enabling faster, higher-quality resolutions for Google Ads customers.

You will drive root-cause analysis, develop scalable knowledge content, and train global teams while partnering with Product Managers, Engineering and CoEs to push product improvements across the ecosystem.