Payments Sales Support Specialist - Night Shift Onsite

Moneris Solutions; Philippines; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Work-life harmony

Job summary

MicroSourcing is hiring a Customer Support Specialist for an onsite night-shift role in Quezon City. You will review and verify application information, ensuring accuracy and policy compliance, while engaging with merchants to collect necessary documents.

You will contribute to a high-performing team by maintaining data integrity, meeting targets, and staying informed about payments industry trends. Excellent English is essential for success in this role.

Qualifications

• Excellent English communication, verbal and written.
• Maintain 95%+ data input accuracy and compliance with policies.
• Consistently exceed input targets while working independently.
• Stay updated on Payments industry trends to enhance conversations.
• Handle customer calls professionally to gather information and process applications.

Responsibilities

• Review and verify information on applications to meet defined criteria.
• Achieve high data input accuracy while keeping 5% deficiency or lower.
• Meet daily, weekly, and monthly input targets while working autonomously.
• Engage with merchants and explain processes to secure required documentation.
• Comply with HR, technology, and privacy policies.

Skills

English communication

Call handling experience

Data entry accuracy

Job description

MicroSourcing is hiring a Customer Support Specialist for an onsite night-shift role in Quezon City. You will review and verify application information, ensuring accuracy and policy compliance, while engaging with merchants to collect necessary documents.

You will contribute to a high-performing team by maintaining data integrity, meeting targets, and staying informed about payments industry trends. Excellent English is essential for success in this role.