Patientcare Specialist

Criterion Med; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Criterion Med in Pasay on-site is seeking a patient support specialist with 1-3 years in healthcare or customer service. You will address inquiries and resolve issues to ensure smooth patient care, working closely with healthcare providers.

You will use Salesforce and other CRM tools to track interactions, assist with insurance claims, and explain coverage options while emphasizing communication, attention to detail, relationship building and teamwork.

Qualifications

• 1-3 years of experience in healthcare or customer service.
• Bachelor’s degree preferred.
• Proficiency in Salesforce and CRM tools.
• Strong communication and attention to detail.

Responsibilities

• Provide exceptional patient support by addressing inquiries and resolving issues effectively.
• Collaborate with healthcare providers to ensure seamless patient care and communication.
• Utilize customer relationship management tools to track interactions and improve service delivery.
• Assist in managing patient insurance claims and ensure a clear understanding of coverage options.
• Engage in proactive outreach to enhance patient satisfaction and foster long-term relationships.

Skills

Communication

Relationship building

Negotiation

Teamwork

Creative problem solving

Education

Bachelor's degree

Tools

Salesforce

CRM

Job description

On-site - Pasay 1-3 Yrs Exp Bachelor Contract

Job Description

Description

• Provide exceptional patient support by addressing inquiries and resolving issues effectively.
• Collaborate with healthcare providers to ensure seamless patient care and communication.
• Utilize customer relationship management tools to track interactions and improve service delivery.
• Assist in managing patient insurance claims and ensure a clear understanding of coverage options.
• Engage in proactive outreach to enhance patient satisfaction and foster long-term relationships.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level:1-3 years of experience in healthcare or customer service
• Skills and Competencies: Proficiency in customer relationship management and Salesforce
• Qualities and Traits: Strong communication skills and attention to detail
• Skills and Competencies: Ability to build relationships and engage in effective negotiation
• Skills and Competencies: Creative problem solving and teamwork abilities

Sales Support Customer Relationship Management Communication Skills Nursing Salesforce Health Industry Insurance Attention to Detail Relationship Building Creative Problem Solving Communication Teamwork Negotiation