Healthcare Clinical Support Specialist

Metacom Careers; Bulacan; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO Coverage on Day 1

Job Training

Professional Development

14th Month Pay

Show-Up Bonus

Referral Bonus

Job summary

Metacom Careers in Quezon City seeks a Healthcare Customer Service Representative to support our Clinical Healthcare Account. You will assist members with inquiries on benefits, eligibility, claims, and pre-authorization, delivering accurate information with empathy.

Ideal candidates have 2+ years in international healthcare/BPO, strong English communication, and a background in customer service. On-site work with competitive incentives and benefits await.

Qualifications

• Experience supporting international healthcare accounts in a call center environment.
• Strong written and spoken English with professional customer service skills.
• Ability to handle benefits, eligibility, claims, and pre-authorization queries.

Responsibilities

• Provide exceptional support to members for healthcare inquiries, benefits, eligibility, claims, and pre-authorization requests.
• Maintain accurate information and resolve member concerns professionally.
• Communicate clearly and empathetically with diverse customer groups.

Skills

Strong English communication

Customer service skills

Call center experience

Healthcare account knowledge

Attention to detail

Education

College Graduate or Associate Graduate — any course

BS Nursing not eligible

Job description

On-site - Bulacan 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Healthcare Customer Service Representative –

Location: Quezon City

Job Description:

Join our Clinical Healthcare Account and provide exceptional support to members by assisting with healthcare-related inquiries, benefits, eligibility, claims, and pre-authorization requests. The role requires strong communication skills, attention to detail, and the ability to handle sensitive member concerns professionally.

Selling Points

• Clinical Healthcare Account
• College Graduate or Associate Graduate — any course
• BS Nursing graduates are not eligible
• At least 2 years of Call Center experience
• Experience handling international healthcare accounts
• Experience catering to members, particularly in:
• Pre-authorization (Pre-Auth)
• Benefits and Eligibility
• Claims
• Work Location: Quezon City
• Strong English communication and customer service skills

Ideal Candidate

We’re looking for candidates with solid international healthcare/BPO experience who are knowledgeable in member services and comfortable handling benefits, eligibility, claims, and pre-authorization concerns.

Compensation

Upon Hire:

• ₱25,000 Basic Pay
• ₱1,000 Flex Fund Allowance

Other Benefits

• 20% Night Differential
• HMO Coverage on Day 1
• Performance Incentives*
• 14th Month Pay
• Show-Up Bonus
• Referral Bonus

English Language Customer Service Problem Solving Strong Work Ethic Organizational Skills

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