Patient Services Coordinator, Clinic Front Desk

The Medical City; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

The Medical City in the Philippines is seeking a Patient Care Administration role to be the first point of contact for patients, handling inquiries, verifying information for care access, and supporting a quality patient experience across medical and diagnostic services.

The role covers clinic reception, appointment scheduling, handling billing support, data collection, and coordination with HMOs and external stakeholders to ensure smooth operations.

Responsibilities

• Ensures patients safety and comfort
• Assists in the performance of needed medical and diagnostic procedures
• Greets and assists patients as soon as they arrive at the clinic
• Answers telephone calls, emails, and respond to inquiries
• Schedules patients according to doctors and clinic services; refer patients to other TMC Clinics as needed
• Secures Letter of Authorization, approval, endorsement for patient availment
• Assists cashier in issuing receipts and invoices
• Collects and encodes patient data needed to facilitate clinic transactions
• Monitors and applies discounts to HMOs and other stakeholders
• Serves as ambassador for partner HMOs and stakeholders
• Manages proper storage of medical records
• Ensures accurate release of medical and diagnostic records
• Adheres to the Data Privacy Act in terms of confidentiality of patient records
• Monitors and orders forms for HMOs and companies
• Prepares and generate reports accordingly
• Performs other tasks that may be assigned from time to time

Job description

The Medical City in the Philippines is seeking a Patient Care Administration role to be the first point of contact for patients, handling inquiries, verifying information for care access, and supporting a quality patient experience across medical and diagnostic services.

The role covers clinic reception, appointment scheduling, handling billing support, data collection, and coordination with HMOs and external stakeholders to ensure smooth operations.