Patient Service Officer (Billing)

Thomson Medical Pte Ltd; Santo Niño 1st; On-site; PHP 391,000 - 614,000; Full time

Job summary

Thomson Medical Pte Ltd is seeking a Patient Service Officer to join the Business Office and support billing operations, invoicing accuracy, and data validation. You will assist with system implementation activities and coordinate day-to-day administrative tasks within a healthcare setting.

The role requires 3–5 years of healthcare billing experience, proficiency in MS Office, and the ability to handle insurance-related tasks such as LOG handling and refunds.

Qualifications

• Diploma or higher required.
• 3–5 years in healthcare billing/financing.
• Proficient with Microsoft Office; able to handle insurance tasks and refunds.

Responsibilities

• Support billing-related processes to ensure timely invoicing.
• Validate and reconcile billing data.
• Investigate and resolve billing discrepancies with internal stakeholders.
• Assist in system implementation and enhancement initiatives.
• Support archival of documents and day‑to‑day operations.
• Undertake other duties and projects as assigned by the supervisor.

Skills

Billing knowledge

MS Office

Phone & email communication

Adaptability

System transition experience

Education

Diploma or higher

Tools

Hospital systems navigation

LOG handling

Refund processing

Job description

Thomson Medical is inthe midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

The Patient Service Officer will be part of the Business Office, providing operational and administrative support to the team. This role offers hands‑on exposure to business operations, billing processes and system implementation activities while contributing to ongoing departmental initiatives.

Responsibilities

• Support the administration and execution of billing-related processes to ensure timely and accurate invoicing.
• Assist in the validation and reconciliation of billing data.
• Participate in the investigation and resolution of billing discrepancies, working closely with internal stakeholders where required.
• Provide support for system implementation and enhancement initiatives.
• Support the archival of documents.
• Perform administrative and coordination tasks to support day‑to‑day business operations.
• Undertake other duties and projects as assigned by the supervisor.

Requirements

• Diploma and above.
• At least 3-5 years working experience in healthcare industry.
• Knowledge of billing and payment processes.
• Proficient in Microsoft Office applications.
• Knowledge of billing and payment processes.
• Familiar with insurance-related tasks such as LOG handling and payment refunds.
• Comfortable managing phone and email communications professionally.
• Able to navigate hospital systems and support transitions during system changes.
• Adaptable, quick to learn, and able to adjust to new processes.