RCI: Patient Care Officer

Reliance United Philippines; Manila; On-site; PHP 250,000 - 360,000; Full time

Job summary

Reliance United Philippines in Manila is seeking a Billing Specialist to handle Statements of Account for patients, ensure accurate encoding of charges, and collaborate with doctors, nurses, and billing staff.

You will review records, resolve discrepancies, explain SOA details to patients, support cashiering and payments, and help maintain compliant, confidential patient data in a fast-paced hospital setting.

Qualifications

• Bachelor’s degree in Business Administration or a medical-related field.
• Fresh graduates are encouraged to apply.
• Experience in hospital, clinic, or healthcare billing is preferred.
• Familiarity with SOA preparation and patient billing systems is an advantage.

Responsibilities

• Prepare and generate accurate Statements of Account (SOA) for patients.
• Encode, review, and verify patient charges for accuracy.
• Coordinate with doctors, nurses, and billing staff on procedures and billable services.
• Review records to identify and resolve discrepancies or missing information.
• Explain SOA details to patients and answer billing inquiries professionally.
• Ensure timely issuance of SOA to avoid delays in billing.
• Assist in updating patient records and maintain billing documentation.
• Coordinate with billing and finance for corrections and account reconciliation.
• Maintain confidentiality of patient information per privacy policies.
• Support cashiering and collection functions as needed.

Skills

SOA prep

Billing accuracy

Healthcare billing

MS Office

HIS familiarity

Attention to detail

Customer service

Fast-paced work

Education

Bachelor's degree in Business Administration or medical field

Tools

Billing software

Microsoft Excel

Hospital Information System

Job description

Your Role

Key responsibilities include:

• Prepare and generate accurate Statements of Account (SOA) for patients based on services rendered, procedures, and applicable charges.
• Ensure all patient charges are properly encoded, reviewed, and verified for completeness and accuracy.
• Coordinate with doctors, nurses, and billing staff to confirm procedures, diagnostics, and other billable services.
• Review patient records and billing details to identify and resolve discrepancies or missing information.
• Provide clear explanations of SOA details to patients and address billing-related inquiries professionally.
• Ensure timely issuance of SOA to avoid delays in billing and payment processing.
• Assist in updating patient records and maintaining accurate documentation of billing transactions.
• Coordinate with the billing and finance team for corrections, adjustments, and account reconciliation when necessary.
• Maintain confidentiality of patient information in compliance with data privacy and hospital policies.
• Support cashiering and collection functions when needed, ensuring proper handling of payments and receipts.
• Assist in patient flow coordination to ensure smooth processing of billing and procedures.
• Perform other duties related to patient care and billing operations as assigned.

About You

The company is looking for candidates with:

• Bachelor’s degree in Business Administration or any medical-related degree (e.g., Nursing). Fresh graduates are encouraged to apply.
• Preferably experience in hospital, clinic, or healthcare billing and patient services.
• Knowledge of medical terminology, hospital processes, and basic billing procedures is an advantage.
• Familiarity with Statement of Account (SOA) preparation and patient billing systems.
• Proficiency in Microsoft Office applications and hospital information systems or similar platforms.
• Strong attention to detail and accuracy in encoding and reviewing patient billing information.
• Excellent communication and customer service skills in handling patient concerns.
• Ability to work effectively in a fast-paced healthcare environment.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive patient information professionally.
• Amenable to work onsite at Mandaluyong City on a 6-day work week.