Manager, Patient Service Centre

Thomson Medical Pte Ltd; Santo Niño 1st; On-site; PHP 600,000 - 900,000; Full time

Job summary

Thomson Medical Pte Ltd. is seeking a dynamic Patient Service Centre (PSC) Manager to oversee daily PSC operations, including pre-admission, inpatient and day surgery admissions, billing, collections and enquiries.

You will drive efficient workflows, service standards and KPIs while leading a team to ensure regulatory compliance and high-quality patient service. The role requires a degree with supervision experience and a proven ability to lead teams, with strong communication and procedural

Qualifications

• Degree with at least 4 years of supervisory experience.
• Proven ability to manage and lead teams effectively.
• Positive, proactive and demonstrates integrity.
• Ability to manage complex cases, de-escalate complaints, and lead service recovery.
• Independent, self-motivated and able to work flexible hours.
• Strong communication and interpersonal skills with MS Word, Excel and PowerPoint.

Responsibilities

• Lead and implement departmental goals, policies and procedures.
• Drive continuous improvement to optimise resources and compliance.
• Establish and monitor workflows, service standards and KPIs.
• Oversee end‑to‑end patient pre‑admission, admission, discharge, payments and enquiries.
• Ensure timely and accurate financial counselling.
• Resolve billing matters prior to patient discharge.
• Lead and supervise staff to deliver high service standards.
• Oversee onboarding and structured training for staff competency.
• Provide coaching, guidance and performance feedback.
• Promote accountability, teamwork and service excellence.
• Address service issues within agreed timelines.
• Support Business Office in complex billing cases.
• Participate in hospital committees and cross‑functional initiatives.
• Prepare and submit monthly operational and performance reports.
• Monitor and track key service performance indicators.
• Ensure compliance with departmental policies and regulatory requirements.

Skills

Leadership

Customer service

Communication

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Job description

Thomson Medical is inthe midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

We are looking for a dynamic and people-oriented Patient Service Centre (PSC) Manager to oversee the daily operations of the centre, ensuring smooth delivery of pre-admission, inpatient and day surgery admissions, billing, collections, and general enquiries.

The successful candidate will drive the development of efficient workflows, service standards, and performance indicators, while leading a team to ensure operational efficiency, regulatory compliance, and high-quality patient service.

RESPONSIBILITIES

• Lead and implement departmental goals, policies, and operational procedures.

• Drive continuous improvement to optimise resources, service quality, and compliance.

• Establish and monitor workflows, service standards and KPIs.

• Oversee end‑to‑end patient pre‑admission, admission, discharge, payments and enquiries.

• Ensure timely and accurate financial counselling.

• Ensure all billing matters are resolved prior to patient discharge.

• Lead and supervise a team of staff members to deliver high service standards.

• Oversee onboarding and structured training to ensure staff competency.

• Provide ongoing coaching, guidance, and performance feedback.

• Promote accountability, teamwork, and service excellence within the team.

• Ensure service issues are acknowledged and resolved within agreed timelines.

• Support the Business Office in resolving complex or escalated billing cases.

• Participate in hospital committees and cross‑functional initiatives.

• Prepare and submit monthly operational and performance reports.

• Monitor and track key service performance indicators.

• Ensure compliance with departmental policies and regulatory requirements.

REQUIREMENTS

• Degree with at least 4 years of relevant supervisory experience, preferably in healthcare, hospitality, or service‑oriented industries.

• Proven ability to manage and lead teams effectively.

• Positive, proactive and demonstrates a high level of integrity.

• Demonstrated ability to manage complex cases, de‑escalate complaints, and lead service recovery with professionalism and empathy.

• Independent, self‑motivated, results‑driven and able to work flexible hours to meet operational demands.

• Strong communication and interpersonal skills, with proficiency in Microsoft Word, Excel, and PowerPoint.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**