Patient Navigator & Care Coordination Specialist (Onsite)

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of work

Dental, Medical, Optical Reimburse- m}

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

EAP (Employee Assistance Program)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum, a UnitedHealth Group Company, is seeking a Patient Navigator/Clinical Admin Coordinator to deliver a timely, compassionate experience for patients seeking behavioral health services. You will gather and verify patient information, triage to the proper service line, and coordinate scheduling and referrals for behavioral health.

The role supports patients and providers across US regions with an onsite work arrangement.

Qualifications

• College graduates in Medical Allied Courses may qualify for the role.
• Non-Medical Allied graduates with Healthcare BPO exp are also considered.
• Strong problem-solving skills are required.
• Experience in call center, medical, insurance, or collections domains is preferred.
• Candidate must be able to work a shifting schedule and be onsite.

Responsibilities

• Gathers and verifies demographic, insurance, financial, clinical, and psychosocial information to support patient screenings and care coordination.
• Escalates high-priority concerns and directs patients to the appropriate provider or service line.
• Supports patients and providers across US regions (Northeast, Midwest, West, South).
• Manages inbound inquiries and referrals, coordinating appointment scheduling and medication refill requests for behavioral health services.

Skills

Healthcare BPO

Call center experience

Problem solving

Shift work

In-office work

Education

College graduate in Medical Allied Course

Non-medical allied graduate with 1 year healthcare BPO exp

Job description

Optum, a UnitedHealth Group Company, is seeking a Patient Navigator/Clinical Admin Coordinator to deliver a timely, compassionate experience for patients seeking behavioral health services. You will gather and verify patient information, triage to the proper service line, and coordinate scheduling and referrals for behavioral health.

The role supports patients and providers across US regions with an onsite work arrangement.