Patient Experience & Support Specialist

The Medical City; Philippines; On-site; PHP 280,000 - 420,000; Full time

Job summary

The Medical City in the Philippines is seeking personnel for a Customer Service role focused on handling basic inquiries and supporting operations. The position involves following established processes, providing product information, and assisting callers and email inquiries while directing more complex issues to colleagues.

Ideal candidates will engage in quality checks, data entry, and administering standard procedures to ensure compliance and accuracy.

Qualifications

• Basic understanding of customer service processes.
• Willingness to learn through training and development.

Responsibilities

• Carry out standard customer service activities and handle simple customer inquiries.
• Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards.
• Provide basic product/service information and respond to basic customer questions about the product/service.
• Respond to basic customer issues, such as returns, and escalate issues appropriately.
• Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary.
• Create positive experiences for clients by interacting courteously with them.
• Perform relatively simple quality sampling and inspection of products or processes (or both).
• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Job description

The Medical City in the Philippines is seeking personnel for a Customer Service role focused on handling basic inquiries and supporting operations. The position involves following established processes, providing product information, and assisting callers and email inquiries while directing more complex issues to colleagues.

Ideal candidates will engage in quality checks, data entry, and administering standard procedures to ensure compliance and accuracy.