Patient Experience Specialist

The Medical City; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

The Medical City in the Philippines is seeking a detail‑oriented Customer Service Associate to support daily operations. The role involves handling inquiries, providing product/service information, and maintaining courteous interactions with clients.

You will perform data entry, front desk tasks, and basic quality checks while following established procedures to meet service standards. A Bachelor’s degree is required, with 7–12 months of related experience preferred.

Qualifications

• Bachelor’s degree in marketing or a related field.
• 7–12 months of experience in customer service or front desk.
• Experience in customer service/front desk is preferred.

Responsibilities

• Carry out standard customer service activities and handle simple customer inquiries.
• Provide basic product/service information and respond to basic questions.
• Respond to basic customer issues, such as returns.
• Answer telephone calls and assist callers with basic information.
• Maintain courteous interactions to create positive experiences.
• Conduct data entry and verify information for accuracy.

Skills

Customer service

Front desk

Attention to detail

Education

Bachelor's Degree or Equivalent Level in Marketing or any related course

Job description

The Medical City in the Philippines is seeking a detail‑oriented Customer Service Associate to support daily operations. The role involves handling inquiries, providing product/service information, and maintaining courteous interactions with clients.

You will perform data entry, front desk tasks, and basic quality checks while following established procedures to meet service standards. A Bachelor’s degree is required, with 7–12 months of related experience preferred.