Patient Experience & Service Specialist

Manila Bankers Life Insurance; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

Manila Bankers Life Insurance in Manila is seeking an experienced Customer Service professional to assist in daily operations, address patient inquiries, and coordinate with departments to resolve service requests.

The role emphasizes accurate record-keeping, adherence to service standards, and ability to handle escalations, with a requirement of strong communication and inter-personal skills in a fast-paced hospital environment.

Qualifications

• Bachelor's degree in Business Administration, Management, Communications, Healthcare Administration, or related field.
• 12+ years of experience in customer service, healthcare, HMO, or related field preferred.
• Strong communication and interpersonal skills; detail oriented and organized.

Responsibilities

• Assist in the daily operations of the Customer Service Department.
• Handle patient inquiries and concerns regarding in‑patient, out‑patient, billing, admissions, professional fees, and other hospital services.
• Provide accurate information and timely assistance to patients, clients, and visitors.
• Coordinate with different departments to address customer concerns and service requests.
• Assist in resolving customer complaints and escalates complex issues to the supervisor when necessary.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Support the implementation of customer service standards, policies, and procedures.
• Perform administrative and clerical tasks related to customer service operations.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Hospital processes

HMO knowledge

MS Office

Detail oriented

Education

Bachelor's Degree in Business Administration, Management, Communications, Healthcare Administration, or related field

Tools

MS Office

Job description

Manila Bankers Life Insurance in Manila is seeking an experienced Customer Service professional to assist in daily operations, address patient inquiries, and coordinate with departments to resolve service requests.

The role emphasizes accurate record-keeping, adherence to service standards, and ability to handle escalations, with a requirement of strong communication and inter-personal skills in a fast-paced hospital environment.