Patient Services & Clinic Operations Specialist

The Medical City; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

The Medical City in the Philippines seeks a frontline administrator to serve as the initial contact point for patients, ensuring smooth service flow and accurate data for medical care access and billing. You will greet patients, respond to inquiries, and coordinate scheduling with doctors and clinic services.

You will assist in record handling, data encoding, and liaise with HMOs and stakeholders as needed, while ensuring privacy and efficient clinic operations.

Qualifications

• Experience in customer service or front desk operations is preferred.
• Ability to handle inquiries and maintain patient privacy.

Responsibilities

• Greet and assist patients upon arrival at the clinic.
• Answer calls and emails; respond to inquiries.
• Schedule patients with doctors and clinic services; refer as needed.
• Assist in processing billing receipts and invoices.
• Collect and encode patient information for clinic transactions.
• Monitor and manage medical records storage and release.
• Uphold Data Privacy Act confidentiality.

Job description

The Medical City in the Philippines seeks a frontline administrator to serve as the initial contact point for patients, ensuring smooth service flow and accurate data for medical care access and billing. You will greet patients, respond to inquiries, and coordinate scheduling with doctors and clinic services.

You will assist in record handling, data encoding, and liaise with HMOs and stakeholders as needed, while ensuring privacy and efficient clinic operations.