Patient Services & Resolution Specialist

Manila Bankers Life Insurance Corporation; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Manila Bankers Life Insurance Corporation is seeking a Customer Service professional to support the hospital department's daily operations. You will handle patient inquiries, assist with admissions and billing, and coordinate with multiple departments to resolve service requests.

The role requires strong communication, customer service skills, and the ability to adapt in a fast-paced healthcare setting. Weekend or holiday shifts may be required.

Qualifications

• Bachelor's Degree in Business Administration, Management, Communications, Healthcare Administration, or any related field
• At least 1–2 years of experience in customer service, healthcare, HMO, or a related field is preferred
• Excellent verbal and written communication skills

Responsibilities

• Handle patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services
• Provide accurate information and timely assistance to patients, clients, and visitors
• Coordinate with different departments to address customer concerns and service requests
• Assist in resolving customer complaints and elevate complex issues to the supervisor when necessary
• Maintain accurate records of customer interactions, inquiries, and resolutions
• Support the implementation of customer service standards, policies, and procedures
• Perform administrative and clerical tasks related to customer service operations

Skills

Verbal & written communication

Customer service

Interpersonal skills

Attention to detail

Professional phone/email etiquette

Education

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office

Job description

Manila Bankers Life Insurance Corporation is seeking a Customer Service professional to support the hospital department's daily operations. You will handle patient inquiries, assist with admissions and billing, and coordinate with multiple departments to resolve service requests.

The role requires strong communication, customer service skills, and the ability to adapt in a fast-paced healthcare setting. Weekend or holiday shifts may be required.