Patient Experience & Relations Specialist

AIA Hong Kong and Macau

Cebu City

On-site

PHP 180,000 - 240,000

Full time

6 days ago

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Job summary

MediCard Phils., Inc. in Cebu invites applications for a Patient Relations Officer. You will assist ECU patients, ensure smooth service and maintain personalized medical services, reporting to clinic manager.

You will greet patients, establish rapport, explain procedures, and keep patients informed while maximizing efficiency of clinic stays. The role requires strong interpersonal skills, patient-centered approach, and ability to work with minimal supervision; you will attend to reception duties

Responsibilities

Assists ECU patients.
Supervise and maintains the personalized medical services given to members.
Directly reports to clinic manager and supervisor.
Works under minimal supervision.
Relying on experience and judgment to plan and accomplish assigned goals.
Greets the patients with a smile.
To establish rapport with ECU patients.
To let them feel comfortable by introducing oneself gaining patient’s trust and confidence.
Explains the step by step procedures that are included in their package.
Maximizes their time during their stay at the clinic and makes sure that all procedures included in their package are done in a systematic and efficient manner.
Updates the patient from time to time with regard to their status.
Attends to patients at the reception area.
Monitors all the ECU patients scheduled for the day.
Other tasks that may be assigned from time to time.