Patient Experience Specialist

AIA Hong Kong and Macau; Cebu City; On-site; PHP 150,000 - 230,000; Full time

Job summary

MediCard Phils., Inc. is a leading health maintenance organization in the Philippines, founded and run by doctors. We seek assertive and energetic individuals to assist ECU patients at our clinics and reception areas.

You will engage with members, explain procedures, and help ensure a smooth and comfortable patient experience. As part of MediCard’s service-oriented mission, you will support clinic operations under supervision, greet patients, maintain rapport, and coordinate with the clinic team

Responsibilities

• Supervise and maintain the personalized medical services given to members.
• Directly reports to clinic manager and supervisor.
• Works under minimal supervision.
• Relying on experience and judgment to plan and accomplish assigned goals.
• Greets the patients with a smile.
• To establish rapport with ECU patients.
• To let them feel comfortable by introducing oneself gaining patient’s trust and confidence.
• Explains the step by step procedures that are included in their package.
• Maximizes their time during their stay at the clinic and makes sure that all procedures included in their package are done in a systematic and efficient manner.
• Updates the patient from time to time with regard to their status.
• Attends to patients at the reception area.
• Monitors all the ECU patients scheduled for the day.
• Other tasks that may be assigned from time to time.

Job description

MediCard Phils., Inc. is a leading health maintenance organization in the Philippines, founded and run by doctors. We seek assertive and energetic individuals to assist ECU patients at our clinics and reception areas.

You will engage with members, explain procedures, and help ensure a smooth and comfortable patient experience. As part of MediCard’s service-oriented mission, you will support clinic operations under supervision, greet patients, maintain rapport, and coordinate with the clinic team