Patient Relations Officer

AIA Shared Services; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

MediCard Phils., Inc. is seeking assertive, dynamic and energetic individuals to fill the ECU patient assistant role. You will greet patients, explain procedures, and help ensure each package is delivered efficiently within the clinic.

The position reports to the clinic manager and requires a BS Nursing or related medical coursework with at least 6 months of experience, plus strong written and verbal communication and interpersonal skills.

Qualifications

• Education : Graduate of BS Nursing or any related medical course
• Experience : At least 6 months work experience
• Other Skills : With good written and verbal skills, organized and systematic with good inter-personal relation skills.

Responsibilities

• Greets the patients with a smile and establishes rapport.
• Explains the step-by-step procedures included in their package.
• Maximizes patient time during clinic stay and ensures procedures are done efficiently.
• Updates the patient regarding status.
• Attends to patients at the reception area.
• Monitors ECU patients scheduled for the day.

Skills

Communication skills

Organized

Interpersonal skills

Education

BS Nursing or related medical course

Job description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: Assists ECU patients. Supervise and maintains the personalized medical services given to members. Directly reports to clinic manager and supervisor. Works under minimal supervision. Relying on experience and judgment to plan and accomplish assigned goals.

DUTIES & RESPONSIBILITIES

• Greets the patients with a smile. To establish rapport with ECU patients. To let them feel comfortable by introducing oneself gaining patient’s trust and confidence.
• Explains the step by step procedures that are included in their package.
• Maximizes their time during their stay at the clinic and makes sure that all procedures included in their package are done in a systematic and efficient manner.
• Updates the patient from time to time with regard to their status.
• Attends to patients at the reception area.
• Monitors all the ECU patients scheduled for the day.
• Other tasks that may be assigned from time to time.

MINIMUM QUALIFICATIONS

• Education : Graduate of BS Nursing or any related medical course
• Experience : At least 6 months work experience
• Other Skills : With good written and verbal skills, organized and systematic with good inter-personal relation skills.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents. Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.