Patient-Centric Medical Billing Support Specialist

Stark BPO Services; Taguig; Hybrid; PHP 335,000 - 401,000; Full time

Job summary

Stark BPO Services in Bonifacio Global City, Taguig invites applications for a Medical Billing Customer Service Representative. This full-time role focuses on acting as the vital link between healthcare clients and patients, handling billing inquiries and payments with professionalism and accuracy.

You will resolve billing questions, document interactions, and support the medical billing process while maintaining confidentiality and compliance with HIPAA.

Qualifications

• Proven customer service experience, preferably in healthcare or billing.
• Knowledge of medical billing terminology and insurance processes.
• Familiarity with HIPAA and healthcare compliance requirements.
• Ability to explain complex billing information clearly to patients.
• Proficient in using customer management systems and billing software.
• Strong numerical and data entry accuracy.

Responsibilities

• Handle inbound and outbound inquiries related to medical billing and payments.
• Provide accurate information on patient bills, payment options, and coverage.
• Process payments, payment arrangements and refunds per policy.
• Document all interactions in the CRM system.
• Investigate and resolve billing discrepancies and denied claims.
• Guide patients through billing statements and payment steps.
• Collaborate with internal billing teams to resolve complex issues.
• Maintain confidentiality of patient information per regulations.
• Meet and exceed customer service performance metrics.
• Provide feedback to improve billing processes.

Skills

Customer service

Communication

Billing terminology

HIPAA/compliance

Numerical/data entry

Time management

Education

High School Diploma

Healthcare administration certification (advantageous)

Tools

CMS

Billing software

MS Office

Job description

Stark BPO Services in Bonifacio Global City, Taguig invites applications for a Medical Billing Customer Service Representative. This full-time role focuses on acting as the vital link between healthcare clients and patients, handling billing inquiries and payments with professionalism and accuracy.

You will resolve billing questions, document interactions, and support the medical billing process while maintaining confidentiality and compliance with HIPAA.