Patient-Focused Medical Billing Support Specialist

Alldigi Tech Manila Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare technology company in Metro Manila is seeking a detail-oriented Medical Billing Customer Support Representative. This role involves direct communication with patients and internal teams regarding billing inquiries and claims processes. Ideal candidates will have 1–2 years of experience in medical billing or customer support, strong communication skills, and a customer-first mindset. Join us to ensure patient understanding and satisfaction in billing practices.

Qualifications

• 1–2 years of experience in medical billing, healthcare revenue cycle management, or customer support.
• Knowledge of medical terminology, insurance claims processes, and EHR systems is preferred.
• Strong problem-solving skills to explain complex billing concepts simply.
• Excellent verbal and written communication skills.

Responsibilities

• Handle calls, emails, and chats related to patient billing and insurance queries.
• Assist patients in understanding statements and insurance coverage.
• Research and resolve billing discrepancies and claim rejections.
• Coordinate with internal teams for accurate claim submission.
• Document interactions accurately per compliance requirements.
• Escalate complex issues to senior staff when necessary.
• Educate patients on payment plans and insurance benefits.
• Meet performance targets for resolution and customer satisfaction.

Skills

Communication skills

Customer-first mindset

Problem-solving

Job description

A healthcare technology company in Metro Manila is seeking a detail-oriented Medical Billing Customer Support Representative. This role involves direct communication with patients and internal teams regarding billing inquiries and claims processes. Ideal candidates will have 1–2 years of experience in medical billing or customer support, strong communication skills, and a customer-first mindset. Join us to ensure patient understanding and satisfaction in billing practices.