Medical Billing | Healthcare CSR

Synlink Recruitment Outsourcing Co.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO upon Day 1

Government Mandated Benefits

Convertible Sick Leave

Night Differential

Signing Bonus of PHP 7,500

Company-Paid Pre-employment Medical

Job summary

A growing healthcare firm in Taguig is seeking a Medical Billing Customer Support Representative. The role involves assisting patients with their medical billing inquiries and insurance coverage. Candidates should have 1-2 years of experience in medical billing or customer support, alongside strong communication skills and the ability to handle sensitive information. The position offers benefits from day one, including HMO and a signing bonus.

Qualifications

• 1–2 years of experience in medical billing or customer support.
• Strong problem-solving skills and ability to simplify complex billing.
• Excellent verbal and written communication skills.

Responsibilities

• Assist patients with inquiries about medical billing and insurance.
• Handle billing concerns through calls, emails, or chat.
• Investigate and resolve billing discrepancies and account issues.
• Explain billing statements and insurance benefits clearly.
• Maintain accurate records of customer interactions.

Skills

Detail-oriented

Strong communication skills

Problem-solving

Ability to handle sensitive information

Job description

Overview

Medical Billing Customer Support Representative

Join our growing team as a Medical Billing Customer Support Representative and play a key role in helping patients understand their medical bills and insurance coverage. We are looking for a detail-oriented professional with strong communication skills and a passion for delivering excellent customer service.

Responsibilities

• Assist patients with inquiries related to medical billing, insurance coverage, and payment options
• Handle billing concerns through calls, emails, or chat in a professional and timely manner
• Investigate and resolve billing discrepancies, denied claims, and account issues
• Clearly explain billing statements, insurance benefits, and available financial assistance
• Maintain accurate records of customer interactions while ensuring compliance with healthcare regulations
• Coordinate with internal teams to resolve complex billing concerns efficiently
• Deliver high-quality customer service while meeting performance and quality standards

Qualifications

• 1–2 years of experience in medical billing, healthcare revenue cycle management, or customer support
• Strong problem-solving skills and ability to simplify complex billing information for patients
• Excellent verbal and written communication skills
• Ability to handle sensitive patient information with professionalism and confidentiality

Benefits

• HMO upon Day 1
• Government Mandated Benefits
• Convertible Sick Leave
• Night Differential
• Signing Bonus of PHP 7,500
• Company-Paid Pre-employment Medical