Medical Billing Customer Service Representative Up to 33k

Stark BPO Services; Taguig; Hybrid; PHP 335,000 - 401,000; Full time

Job summary

Stark BPO Services in Bonifacio Global City, Taguig invites applications for a Medical Billing Customer Service Representative. This full-time role focuses on acting as the vital link between healthcare clients and patients, handling billing inquiries and payments with professionalism and accuracy.

You will resolve billing questions, document interactions, and support the medical billing process while maintaining confidentiality and compliance with HIPAA.

Qualifications

• Proven customer service experience, preferably in healthcare or billing.
• Knowledge of medical billing terminology and insurance processes.
• Familiarity with HIPAA and healthcare compliance requirements.
• Ability to explain complex billing information clearly to patients.
• Proficient in using customer management systems and billing software.
• Strong numerical and data entry accuracy.

Responsibilities

• Handle inbound and outbound inquiries related to medical billing and payments.
• Provide accurate information on patient bills, payment options, and coverage.
• Process payments, payment arrangements and refunds per policy.
• Document all interactions in the CRM system.
• Investigate and resolve billing discrepancies and denied claims.
• Guide patients through billing statements and payment steps.
• Collaborate with internal billing teams to resolve complex issues.
• Maintain confidentiality of patient information per regulations.
• Meet and exceed customer service performance metrics.
• Provide feedback to improve billing processes.

Skills

Customer service

Communication

Billing terminology

HIPAA/compliance

Numerical/data entry

Time management

Education

High School Diploma

Healthcare administration certification (advantageous)

Tools

CMS

Billing software

MS Office

Job description

About us

Stark BPO Services is a leading business process outsourcing company committed to delivering exceptional customer service solutions across the healthcare and medical administration sectors. We partner with healthcare providers and medical facilities to streamline their billing operations and enhance patient satisfaction. Our team is dedicated to maintaining the highest standards of professionalism, accuracy and client support whilst fostering a collaborative and supportive workplace culture.

About the role

We are seeking a Medical Billing Customer Service Representative to join our growing team at our office in Bonifacio Global City, Taguig City, Metro Manila. This is a full-time position offering a salary of up to 33,000 PHP per month. As a Medical Billing Customer Service Representative, you will be the vital link between our healthcare clients and their patients, providing exceptional support and resolving billing inquiries with professionalism and accuracy. This role is instrumental in ensuring customer satisfaction, maintaining positive client relationships and supporting the smooth operation of medical billing processes.

Key responsibilities

• Handle inbound and outbound customer inquiries related to medical billing, insurance claims and payment processing with professionalism and empathy

• Provide accurate information regarding patient bills, payment options, insurance coverage and billing procedures

• Process payments, payment arrangements and refunds in compliance with healthcare billing regulations and company procedures

• Document all customer interactions and transactions accurately in the customer management system

• Investigate and resolve billing discrepancies, denied claims and outstanding payment issues in a timely manner

• Assist patients in understanding their billing statements and guiding them through the payment process

• Collaborate with internal medical billing teams to clarify patient account details and resolve complex billing issues

• Maintain confidentiality of sensitive patient and medical information in accordance with healthcare compliance requirements

• Meet and exceed customer service performance metrics including call handling times, customer satisfaction scores and resolution rates

• Provide feedback to management on common billing inquiries and customer concerns to support process improvements

What we're looking for

• High school diploma or equivalent; further education or certification in healthcare administration is advantageous

• Proven experience in customer service, preferably within the healthcare, medical billing or insurance industry

• Strong knowledge of medical billing terminology, insurance processes and healthcare compliance regulations such as HIPAA

• Excellent communication skills with the ability to explain complex billing information in clear, patient-friendly language

• Proficiency in using customer management systems, billing software and Microsoft Office applications

• Strong numerical and data entry skills with a high degree of accuracy

• Ability to prioritise multiple tasks, manage time effectively and work under pressure to meet deadlines

• Problem-solving mindset with the ability to identify issues and implement effective solutions

• Professional demeanour, patience and empathy when dealing with frustrated or distressed customers

• Commitment to maintaining confidentiality and adhering to healthcare compliance standards

• Excellent attendance record and reliability