Patient Care Navigator — Multi-Channel Support

MedGrocer; Metro Manila; Presencial; PHP 240 000 - 360 000; Tempo integral

Resumo da oferta

MedGrocer in Makati is seeking a Patient Care Coordinator to guide patients through health benefits and coordinate with multiple teams for a seamless patient experience.

The role involves outbound calling, handling inquiries via phone, email, and chat, data entry, and collaborating with stakeholders. On-site work in Makati is required, with potential for shifting and night schedules to accommodate patient needs.

Responsabilidades

• Guide patients through health benefits and coordinate with multiple teams for a seamless patient experience.
• Handle inquiries via multiple channels and provide timely responses.
• Enter data accurately into the system and maintain records.
• Collaborate with stakeholders to ensure smooth operations and patient satisfaction.

Conhecimentos

Outbound calling

Multichannel inquiries

Data entry

Stakeholder coordination

Descrição da oferta de emprego

MedGrocer in Makati is seeking a Patient Care Coordinator to guide patients through health benefits and coordinate with multiple teams for a seamless patient experience.

The role involves outbound calling, handling inquiries via phone, email, and chat, data entry, and collaborating with stakeholders. On-site work in Makati is required, with potential for shifting and night schedules to accommodate patient needs.