Patient Care Navigator | Health Benefits Champion

MedGrocer; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Cross-functional learning

Health & wellness coverage

Job summary

MedGrocer is seeking a Patient Care Coordinator in Makati to assist patients in understanding health benefits and managing medical needs. You will communicate with patients across channels and coordinate with multiple teams to ensure a positive patient experience.

The role requires onsite work in Makati, with a focus on timely responses to inquiries, data accuracy, and effective collaboration with internal teams.

Qualifications

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications.
• Fresh graduates and experienced professionals welcome.
• Open to shifting schedules and night shifts.

Responsibilities

• Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer inquiries.
• Resolve patient concerns promptly via email, SMS, and calls.
• Coordinate with various teams and stakeholders to accommodate patient requests.
• Input all patient data and maintain accurate patient records.

Skills

Fresh graduates welcome

Flexible schedule

Customer service experience

Tools

Google Workspace

Job description

MedGrocer is seeking a Patient Care Coordinator in Makati to assist patients in understanding health benefits and managing medical needs. You will communicate with patients across channels and coordinate with multiple teams to ensure a positive patient experience.

The role requires onsite work in Makati, with a focus on timely responses to inquiries, data accuracy, and effective collaboration with internal teams.