Patient Care & Benefits Specialist (Onsite Makati)

MedGrocer; Metro Manila; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

HMO benefits

Free medical consultations

Unlimited medicines

Paid time off

Job summary

MedGrocer in Makati is seeking a Patient Care Coordinator to help patients understand health benefits and coordinate with teams to ensure the best possible patient experience.

You will make outbound calls to follow up on medical needs, address inquiries via email/SMS/call, and input patient data to maintain accurate records. Night shift flexibility is available; fresh graduates are welcome to apply.

Qualifications

• Knowledge in Google Workspace (Sheets, Docs, etc.) and related applications.
• 1–2 years of customer service or related experience.
• Willingness to work night shifts and flexible hours.
• Fresh graduates are welcome to apply.

Responsibilities

• Make outbound calls to follow up on patients' medical needs and explain health benefits.
• Resolve patient concerns promptly via email, SMS, and phone.
• Coordinate with various teams and stakeholders to fulfill patient requests.
• Input patient data and maintain accurate patient records.

Skills

Google Workspace

Customer service experience

Night shift

Fresh graduates welcome

Flexible schedules

Job description

MedGrocer in Makati is seeking a Patient Care Coordinator to help patients understand health benefits and coordinate with teams to ensure the best possible patient experience.

You will make outbound calls to follow up on medical needs, address inquiries via email/SMS/call, and input patient data to maintain accurate records. Night shift flexibility is available; fresh graduates are welcome to apply.