Patient Care & Benefits Navigator (Onsite Makati)

MedGrocer; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Health & wellness coverage

Paid time off

Job summary

MedGrocer in Makati is seeking a Customer Care Coordinator to assist patients in understanding health benefits and managing medical needs. You will communicate with patients across channels and coordinate with teams to ensure the best patient experience.

This role supports inquiries, maintains patient records, and helps drive data-driven improvements in medicine delivery. Fresh graduates are welcome, and on-site work with shifting/night schedules is available.

Qualifications

• Knowledge of customer service in health-related contexts.
• Experience in healthcare or related field is an advantage.
• Open to fresh graduates and experienced professionals.
• Onsite work in Makati.
• Willing to work night shift and varying schedules.

Responsibilities

• Serve as a trusted guide for patients, helping them navigate healthcare programs and understand benefits.
• Handle inquiries from patients and stakeholders via outbound calls and other channels.
• Maintain patient records and track operational metrics to support service improvements.

Skills

Customer service

Healthcare knowledge

Google Workspace

Tools

Google Workspace

Job description

MedGrocer in Makati is seeking a Customer Care Coordinator to assist patients in understanding health benefits and managing medical needs. You will communicate with patients across channels and coordinate with teams to ensure the best patient experience.

This role supports inquiries, maintains patient records, and helps drive data-driven improvements in medicine delivery. Fresh graduates are welcome, and on-site work with shifting/night schedules is available.