Patient Care & Benefits Navigator (Onsite Makati)

MedGrocer; Makati; On-site; PHP 279,000 - 502,000; Full time

Job summary

MedGrocer in Makati is seeking a Customer Care Coordinator to assist patients in understanding health benefits and managing medical needs. You will communicate with patients across channels and coordinate with teams to ensure the best patient experience.

This on-site role offers shifting/night schedules and welcomes fresh graduates who are eager to start a career in healthcare customer support. You will maintain patient records and contribute to data-driven improvements in medicine delivery.

Qualifications

• Fresh graduates welcome.
• On-site work with shifting/night schedules.

Responsibilities

• Assist patients in understanding health benefits and managing medical needs.
• Communicate with patients across channels to address inquiries and coordinate with teams for a seamless patient experience.
• Coordinate with internal teams to ensure timely and accurate handling of patient requests.
• Maintain accurate patient records and data related to treatments and benefits.
• Help drive data-driven improvements in medicine delivery and patient care.

Skills

Customer service

Communication skills

Job description

MedGrocer in Makati is seeking a Customer Care Coordinator to assist patients in understanding health benefits and managing medical needs. You will communicate with patients across channels and coordinate with teams to ensure the best patient experience.
This role supports inquiries, maintains patient records, and helps drive data-driven improvements in medicine delivery. Fresh graduates are welcome, and on-site work with shifting/night schedules is available.