Patient Care Navigator & Front Desk Coordinator (GP)

Omnes Healthcare Ltd; Boston (MA); On-site; PHP 1,747,000 - 2,163,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays off

Indemnity cover

NHS Discount & Support Schemes

Employee Assistance Programme

Life insurance (3x salary)

Job summary

Omnes Healthcare Ltd is seeking a friendly Receptionist/Administrator for a busy GP practice. You will manage front-desk tasks, handle patient enquiries, and support clinicians while maintaining confidentiality and professional standards.

The role requires strong communication, IT skills, and experience with primary care systems such as SystmOne and AskMyGP. Teamwork and attention to detail are essential in this busy environment.

Qualifications

• Experience in GP practice or primary care is preferred.
• Knowledge of SystmOne software is essential.
• Strong communication and customer service skills are required.

Responsibilities

• Greet patients and visitors.
• Answer calls and respond to patient enquiries.
• Book, amend and cancel appointments.
• Process prescriptions and patient registrations.
• Maintain accurate patient records on SystemOne.
• Provide administrative support to clinicians and team.
• Read coding and data entry to support record accuracy.
• Proficiency with primary care software such as AskMyGP.

Skills

Communication skills

Customer service

SystmOne knowledge

AskMyGP familiarity

Read Coding/Clinical Coding

IT skills

Teamwork

Tools

SystmOne

AskMyGP

Job description

Omnes Healthcare Ltd is seeking a friendly Receptionist/Administrator for a busy GP practice. You will manage front-desk tasks, handle patient enquiries, and support clinicians while maintaining confidentiality and professional standards.

The role requires strong communication, IT skills, and experience with primary care systems such as SystmOne and AskMyGP. Teamwork and attention to detail are essential in this busy environment.