Patient Service Coordinator

Care Center Clinic; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Care Center Clinic is seeking a Patient Services Coordinator to handle client communication, administrative support, care management assistance, and quality assurance to smooth clinic operations. You will provide clear instructions, explain procedures, build rapport, and maintain confidentiality while supporting the healthcare team.

The role involves handling inquiries via calls and emails, operating Bizbox Registration and EMR systems, and scheduling client appointments to ensure efficient

Qualifications

• Clear and accurate instructions to clients.
• Ability to explain clinic procedures clearly to clients.
• Strong client rapport with professionalism.
• Facilitate clear communication between client and healthcare team.
• Strict confidentiality standards.
• Timely handling of client inquiries via calls and emails.
• Proficient operation of Bizbox Registration and EMR systems.
• Handle HMO approvals with knowledge of policies.
• Schedule and manage client appointments efficiently.
• Understand patients' health needs to provide appropriate support.

Responsibilities

• Provide clear and accurate instructions to clients.
• Explain clinic procedures in an understandable way.
• Build rapport with clients while staying respectful and professional.
• Facilitate communication between clients and the healthcare team.
• Maintain strict confidentiality of client information.
• Handle inquiries via calls and emails promptly and with care.
• Operate Bizbox Registration and EMR systems effectively.
• Keep client records up to date with confidentiality.
• Process HMO approvals with knowledge of policies.
• Schedule and manage client appointments to support clinic operations.

Skills

Clear instructions

Explain procedures

Client rapport

Communication facilitation

Confidentiality

Inquiries handling

Bizbox EMR

HMO approvals

Appointment scheduling

Patient needs understanding

Tools

Bizbox Registration

EMR systems

Job description

About the role

The Patient Services Coordinator performs duties across patient communication, administrative support, care management support, and quality assurance to facilitate clinic operations and support healthcare delivery.

Key responsibilities

• Provide clear and accurate instructions and information to clients

• Clearly explain clinic procedures and processes in a way that clients can easily understand

• Build strong rapport with clients while consistently demonstrating respect and professionalism

• Facilitate communication between the client and the healthcare team through clear and concise language

• Ensure and implement strict confidentiality standards

• Attend to client inquiries through calls and emails in a timely manner while demonstrating integrity and care

• Effectively operate the Bizbox Registration and EMR systems

• Ensure client information and records are kept up to date in a timely manner with full confidentiality

• Handle HMO approval requests with confidence and clear knowledge of policies and requirements

• Schedule clients and manage incoming client appointments to support efficient clinic operations

About you

• Ability to provide clear and accurate instructions and information

• Ability to explain clinic procedures and processes in a way that clients can easily understand

• Ability to build strong rapport with clients while consistently demonstrating respect and professionalism

• Ability to facilitate communication between the client and the healthcare team through clear and concise language

• Ability to ensure and implement strict confidentiality standards

• Ability to attend to client inquiries through calls and emails in a timely manner while demonstrating integrity and care

• Ability to effectively operate the Bizbox Registration and EMR systems

• Ability to handle HMO approval requests with confidence and clear knowledge of policies and requirements

• Ability to schedule clients and manage incoming client appointments

• Understanding of patients' health needs and concerns to provide appropriate support