Patient Care Concierge: Seamless Support & Scheduling Expert

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Customer Support Representative to ensure a seamless patient experience, handling inquiries, guiding appointments, and coordinating with internal teams to optimize care.

The role involves managing patient tickets, supporting scheduling, rescheduling, and working with Care Ops and Revenue Ops on billing inquiries. Training will cover the company’s systems and processes.

Responsibilities

• Handle incoming patient inquiries and tickets promptly and efficiently.
• Assist patients with scheduling, ensuring understanding of services and procedures.
• Manage appointment rescheduling requests and ensure smooth transitions for patients.
• Collaborate with Care Ops and Revenue Ops to address billing and payment inquiries.
• Identify areas for process improvements and provide feedback to enhance efficiency and patient satisfaction.

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Customer Support Representative to ensure a seamless patient experience, handling inquiries, guiding appointments, and coordinating with internal teams to optimize care.

The role involves managing patient tickets, supporting scheduling, rescheduling, and working with Care Ops and Revenue Ops on billing inquiries. Training will cover the company’s systems and processes.