Patient Care Coordinator: Empathetic Healthcare Scheduling

Carenet Health; Makati; On-site; PHP 294,000 - 398,000; Full time

Job summary

Carenet Health in the Philippines is seeking a Patient Care Coordinator to support non-clinical calls, scheduling, and patient interactions. The role offers a monthly rate and requires strong communication skills and familiarity with standard office software.

You will handle inbound calls, assist with insurance questions, and provide triage support with RN escalation as needed. This position emphasizes empathetic patient service and teamwork.

Qualifications

• High School diploma or GED required.
• Minimum 12 months of general business or customer service experience.
• Ability to type at least 35 words per minute.
• Proficient with Windows PC and Microsoft Office (Outlook, Word, Excel).
• Strong problem-solving skills.

Responsibilities

• Take inbound calls from patients, providers and members.
• Help manage scheduling, insurance questions and benefit inquiries.
• Provide 24/7 triage support and coordinate with a Registered Nurse for health advice.

Skills

Typing 35 wpm

Windows & MS Office

Customer service

Problem-solving

Education

High School diploma/GED

Tools

Microsoft Outlook

Word

Excel

Windows OS

Job description

Carenet Health in the Philippines is seeking a Patient Care Coordinator to support non-clinical calls, scheduling, and patient interactions. The role offers a monthly rate and requires strong communication skills and familiarity with standard office software.

You will handle inbound calls, assist with insurance questions, and provide triage support with RN escalation as needed. This position emphasizes empathetic patient service and teamwork.