Patient Care Concierge: Medical Aesthetic Support

Private Advertiser; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Private Advertiser is seeking a dedicated Customer Care Representative to be the front line of our patient support team. You will handle inquiries, assist with scheduling and payments, and coordinate with the medical team to ensure a smooth patient experience from pre-op to post-op.

You should have 1–2 years in customer service, excellent English and Filipino communication, and familiarity with medical procedures.

Qualifications

• College graduate; BS Nursing or underboard preferred.
• 1–2 years of experience in customer service, preferably in the aesthetic, medical, or wellness industry.
• Strong communication skills in English and Filipino, both verbal and written.
• Familiarity with medical, aesthetic procedures and post-operative care.
• Ability to handle complaints and sensitive situations with calmness, empathy and professionalism.
• Organized, detail oriented, proactive in communications.

Responsibilities

• Respond to patient inquiries via calls, chat, email, WhatsApp, website, Meta platforms and Tiktok.
• Assist with scheduling of consultations, procedures and follow-ups.
• Assist with payment confirmations and coordinate with the team for booking finalization.
• Provide accurate pre-op and post-op information per clinic guidelines.
• Handle FAQs regarding post-op care and escalate sensitive medical concerns to clinical team.
• Upsell applicable services during inquiries and follow-ups.
• Coordinate with medical and administrative teams for smooth patient experience.
• Maintain accurate records and assist with basic administrative tasks.

Skills

Customer service

Communication

English & Filipino

Tech savvy

Attention to detail

Scheduling

Complaint handling

Education

BS Nursing or underboard

Tools

Booking platforms

Meta platforms

WhatsApp

Job description

Private Advertiser is seeking a dedicated Customer Care Representative to be the front line of our patient support team. You will handle inquiries, assist with scheduling and payments, and coordinate with the medical team to ensure a smooth patient experience from pre-op to post-op.

You should have 1–2 years in customer service, excellent English and Filipino communication, and familiarity with medical procedures.