Healthcare Support Specialist: Patient Care & Scheduling

Carenet Health; Muntinlupa; On-site; PHP 315,000 - 377,000; Full time

Job summary

Carene t Health in the Philippines is seeking a Patient Care Coordinator to handle non-clinical calls, scheduling, and insurance-related inquiries. You will assist patients, providers, and members, guiding them through insurance use and provider choices.

The role emphasizes empathetic, patient-focused interactions with a commitment to accessible healthcare and timely support, including triage coordination with a Registered Nurse when needed.

Qualifications

• High School diploma/GED or equivalent.
• 12 or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience.
• Demonstrates the ability to type a minimum of 35 wpm.
• Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA.
• Demonstrates problem-solving skills.

Responsibilities

• Take inbound calls from patients, providers and members.
• Help manage calls for patients that may be sick, in an emergent situations or more.
• Support members with their insurance needs, questions or concerns.
• Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations.
• Provide 24/7 triage support and assign priority for a Registered Nurse to provide health advice.
• Answer inquiries on benefit claims, appeals, and authorizations.
• The best part, you will be making a difference in someone’s life!

Skills

Typing 35 wpm

Customer service

General computer knowledge

Education

High School diploma

Tools

Microsoft Outlook

Word

Excel

CIB

Tower

BSA

Job description

Carene t Health in the Philippines is seeking a Patient Care Coordinator to handle non-clinical calls, scheduling, and insurance-related inquiries. You will assist patients, providers, and members, guiding them through insurance use and provider choices.

The role emphasizes empathetic, patient-focused interactions with a commitment to accessible healthcare and timely support, including triage coordination with a Registered Nurse when needed.