Onsite Healthcare Support & Scheduling Specialist – Makati

Carenet Health; Makati; On-site; PHP 290,000 - 446,000; Full time

Job summary

Carenet Health is seeking a patient-focused customer service professional to support patients, providers, and pharmacies. The role emphasizes empathy, accuracy, and strong interpersonal communication to resolve inquiries and advocate for patient needs.

In this position you will handle scheduling, use multiple systems (CRM, Outlook, Excel), and maintain high service levels while respecting diverse cultures and compliance.

Qualifications

• High School diploma/GED or equivalent.
• 12+ months of general business experience, preferably in a customer service environment.
• Typing speed of at least 35 wpm.
• General knowledge of Windows PC, Outlook, Word and Excel, CIB, Tower, and BSA.
• Demonstrates problem-solving skills.

Responsibilities

• Schedule radiology appointments and respond to customer inquiries per established standards.
• Research customer issues and find workable solutions.
• Identify customer needs and build trust while maintaining relationships; improve satisfaction.
• Manage multiple and competing priorities.
• Determine the appropriate process to accomplish tasks and remove roadblocks.
• Work with Carenet CRM, client CRM, Teams, Outlook, etc.
• Cross-train on other products and clients as needed.
• Perform other duties as assigned.
• Participate in coaching sessions and act on feedback to improve performance.

Skills

Empathy

Multitasking

Attention to detail

Interpersonal skills

Healthcare background

Education

High School diploma/GED

Tools

Windows PC

Outlook

Word

Excel

CIB

Tower

BSA

Job description

Carenet Health is seeking a patient-focused customer service professional to support patients, providers, and pharmacies. The role emphasizes empathy, accuracy, and strong interpersonal communication to resolve inquiries and advocate for patient needs.

In this position you will handle scheduling, use multiple systems (CRM, Outlook, Excel), and maintain high service levels while respecting diverse cultures and compliance.