Patient Care & Claims Support Specialist

Wipro Philippines Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO coverage

Paid training and career development

Supportive team culture

Job summary

Wipro Philippines Inc. is hiring Healthcare Customer Service Representatives in Quezon City, onsite near MRT Quezon Avenue. You will provide compassionate support to patients, healthcare providers, and insurance partners, helping them understand plans, coverage, and benefits.

The role requires 6 months to 1 year in customer service or call center, strong English communication, empathy, and problem-solving. Join a supportive team with paid training and career development opportunities.

Qualifications

• 6 months to 1 year of customer service or call center experience.
• Excellent English communication skills required.
• Healthcare terminology familiarity preferred.

Responsibilities

• Provide detailed information about healthcare plans, coverage, and benefits.
• Assist customers in resolving issues, processing claims, and navigating the healthcare system.
• Maintain detailed records of customer interactions and ensure timely follow-up.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Continuously developing your product knowledge and customer service skills.

Skills

Excellent English communication

Empathy and active listening

Problem-solving

Team collaboration

Education

College graduate

Job description

Wipro Philippines Inc. is hiring Healthcare Customer Service Representatives in Quezon City, onsite near MRT Quezon Avenue. You will provide compassionate support to patients, healthcare providers, and insurance partners, helping them understand plans, coverage, and benefits.

The role requires 6 months to 1 year in customer service or call center, strong English communication, empathy, and problem-solving. Join a supportive team with paid training and career development opportunities.