Customer Support Specialist - Healthcare & Insurance

WNS; Muntinlupa; On-site; PHP 223,200 - 290,160; Full time

Benefits offered by this job

Structured career path

Growing team with internal progression

Safe work environment

Free HMO coverage from Day 1 for you &

Free HMO coverage for dependents

Skills training opportunities

Paid leaves

Job summary

WNS is hiring for customer support roles in the Philippines. The positions involve communicating with customers professionally, providing solutions per guidelines, and handling on-site shifts.

Candidates with BPO experience for insurance or healthcare accounts are welcome, with strong empathy and communication skills essential. Onsite work with shifting schedules is required; education proofs may be requested at joining.

Qualifications

• Communicate with customers professionally and provide solutions per process guidelines.
• Listen attentively to customer needs and demonstrate empathy while providing customer support.
• Onsite work with shifting schedules.
• Can start ASAP.

Responsibilities

• Communicate with customers in a professional manner and provide solutions for specific requests as per process guidelines.
• Listen attentively to customer needs and demonstrate empathy while providing customer support.

Skills

Communication

Customer service

Empathy

Education

Two years college / BPO exposure

College graduate (no BPO experience)

Job description

WNS is hiring for customer support roles in the Philippines. The positions involve communicating with customers professionally, providing solutions per guidelines, and handling on-site shifts.

Candidates with BPO experience for insurance or healthcare accounts are welcome, with strong empathy and communication skills essential. Onsite work with shifting schedules is required; education proofs may be requested at joining.