Healthcare Support Specialist - Inbound Calls

Wipro Technologies; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Wipro Technologies in the Philippines is seeking a customer service representative to handle inbound and outbound calls, deliver excellent service, document interactions, and resolve customer concerns on first contact. The role requires strong communication in English, active listening, and the ability to work in shifts.

You should be a senior high school graduate or have completed some college, with or without call center experience.

Qualifications

• Senior high school graduate or college coursework with no back subjects.
• Can be with or without call center experience.
• Experience in similar role may be required in specific programs with varying years of experience.

Responsibilities

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures.
• Deliver excellent customer service and ensure customer satisfaction in all calls.
• Ensure accurate documentation of each call.
• Attend to customer queries, concerns and complaints and provide first time call resolution.
• Escalate calls to proper parties following proper protocols.
• Ensure compliance to all company policies and procedures.
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems.
• Keep all company information which includes customer information confidential and secured.

Skills

Customer service

English skills

Active listening

PC skills

Teamwork

Analytical skills

Situation handling

Shift work

Motivational fit

Education

Senior high school diploma

2 years college

College graduate

Tools

MS Office

Job description

Wipro Technologies in the Philippines is seeking a customer service representative to handle inbound and outbound calls, deliver excellent service, document interactions, and resolve customer concerns on first contact. The role requires strong communication in English, active listening, and the ability to work in shifts.

You should be a senior high school graduate or have completed some college, with or without call center experience.